Recalls & Product Safety – Your safety comes first

At Retouren-Royal.de, your safety is our top priority.
Here you'll find current recall notices and important information about products that may pose a safety risk. Read the following information carefully and follow the steps listed to ensure your safety and that of your family.

What to do if a product has been recalled?

1. Read information carefully

  • Read the recall notice carefully . You'll find all relevant information there:
    • Why is the product being recalled?
    • What dangers exist?
    • What measures do you need to take?

2. Do not continue to use the product

  • Do not continue to use the affected product under any circumstances , especially if it poses a safety risk.

3. Follow the instructions in the recall notice

  • The recall notice contains specific instructions on how to proceed. These include:
    • Return the product to the retailer or manufacturer.
    • Dispose of the product at a collection point .
    • Request a refund or replacement item .
    • Contact customer service for further assistance.

4. Use contact information

  • If you have any questions or need support, please use the hotlines or email addresses provided in the callback message.
  • Important: Manufacturers are required to label products with a type, batch or serial number that is easily recognizable for you.
  • If such information is missing, you can usually find this information:
    • On the packaging .
    • In the instruction manual or enclosed documents.

5. Check for regular updates

  • Recall measures may change or new information may be provided.
  • Stay tuned for updates on the affected product.

6. Subscribe to security alerts

  • Sign up for safety alerts and recall newsletters from consumer protection organizations or directly from manufacturers. This way, you'll receive early information about new product recalls.

Important contact point for inquiries

National Contact Point Safety Business Gateway:
Andreas Dlugi
Federal Institute for Occupational Safety and Health
44149 Dortmund

Current recall notices

[You can view current recalls and safety alerts here.]

Frequently asked questions about product recalls

How do I find out about a callback?

  • We will publish recall notices on our website and, if necessary, inform you by email.

What happens to my order if there is a recall?

  • For affected products, you will receive a refund , a replacement , or instructions for safe disposal, depending on the situation.

Who bears the costs for return shipping?

  • Returns due to a recall are of course free of charge for you.

Safety is our shared goal. We are available to answer any questions or concerns you may have at any time.
Retouren-Royal.de – Trade safely together.